Refund policy

Return & Refund Policy

Last updated: August 31, 2026

At ZEDANU, we take pride in the craftsmanship and quality of our handcrafted wooden products. We want you to be happy with your purchase. If you are not completely satisfied, please review our return and refund policy below.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging where reasonably possible.
Include all accessories, components, and packaging supplied with the product.
Have proof of purchase or an order number.

Please contact us before returning an item. Returns sent without first requesting a return may not be accepted.

How to Request a Return

To start a return, contact us through the contact details provided on our website and include:

Your order number
The item you wish to return
The reason for the return
Photographs if the item arrived damaged, defective, or incorrect

Once your return request is approved, we will provide instructions on how and where to send your item.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from the item you ordered, contact us as soon as possible after delivery and provide photographs of the product and packaging.

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution at no additional cost to you.

Please retain the original product and packaging until we have completed our review.

Natural Variations in Handcrafted Wood

ZEDANU products are handcrafted from natural materials. Variations in wood grain, color, tone, texture, carving, pattern and finish are normal characteristics of handcrafted wooden products.

These natural differences make every piece unique and are not considered defects.

Product photographs are intended to represent the design and appearance of our products as accurately as possible; however, your individual piece may have natural variations.

Non-Returnable Items

Unless required otherwise by applicable law, we generally cannot accept returns for:

Personalized or custom-made products
Products that have been used, altered, damaged, or modified after delivery
Items returned without all essential components
Gift cards
Final-sale items where clearly identified as final sale before purchase

This does not affect your rights if an item arrives damaged, defective, or incorrect.

Return Shipping

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable.

If the return is due to an error by ZEDANU or an eligible damaged, defective, or incorrect product, we will provide appropriate return instructions and cover eligible return shipping costs.

We recommend using a trackable shipping service when returning an item.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, credit card provider, or payment processor to process and post the refund after it has been issued.

Shipping charges and other non-refundable charges, where applicable, will not be included in the refund unless the return resulted from our error or applicable law requires otherwise.

Exchanges

If you would like a different product, please contact us. Depending on availability and your location, we may be able to arrange an exchange.

In some cases, the quickest option may be to return the eligible item for a refund and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate your request; however, once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, the standard return process will apply after delivery.