Shipping policy

Shipping Policy

Last updated: August 31, 2026

At ZEDANU, we carefully prepare and pack each order to help ensure that your handcrafted wooden products arrive safely and in good condition.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays or delivery issues.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Because many ZEDANU products are handcrafted or carefully prepared before shipment, processing times may occasionally vary.

Orders are generally not processed or shipped on weekends or public holidays.

During busy periods, promotions, or holidays, processing may take slightly longer.

2. Shipping Destinations

ZEDANU may offer shipping to selected domestic and international destinations.

Shipping availability depends on the delivery address, product, carrier availability, and any applicable import or delivery restrictions.

If we are unable to ship to your location, we will contact you and refund any applicable payment.

3. Shipping Rates

Shipping charges are calculated and displayed during checkout where available.

Shipping costs may depend on factors such as:

Delivery destination
Package size and weight
Shipping method
Carrier
Order value
Applicable taxes or surcharges

Any shipping charges shown during checkout will be included in your order total.

4. Estimated Delivery Times

Estimated delivery times vary depending on the destination and shipping service selected.

Delivery estimates shown during checkout are provided as a guide and are not guaranteed unless expressly stated otherwise.

International shipments may take longer due to customs clearance and local delivery procedures.

5. Shipment Confirmation & Tracking

Where tracking is available, you will receive a shipment confirmation containing tracking information after your order has been dispatched.

Tracking information may take some time to update after the carrier receives the parcel.

6. International Shipping, Customs & Duties

International orders may be subject to:

Customs duties
Import taxes
VAT
Brokerage fees
Handling charges
Other fees imposed by the destination country

Where these charges are not collected by ZEDANU during checkout, they may be payable by the recipient upon arrival.

ZEDANU does not control customs charges imposed by individual countries.

Customers are responsible for checking applicable import rules, restrictions, taxes, and duties for their destination before placing an international order.

7. Customs Delays

International shipments may occasionally experience delays during customs clearance.

Such delays are outside ZEDANU’s direct control.

We will make reasonable efforts to assist customers with available shipment information, but customs authorities ultimately determine clearance times.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

Name
Street address
Apartment or unit number
City
Postal code
Country
Phone number

If you notice an error after placing your order, contact us as soon as possible.

Once an order has shipped, we may not be able to change the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

9. Failed Delivery or Returned Packages

If a package cannot be delivered and is returned to ZEDANU because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or failure to collect the parcel, we will contact you once the item is returned.

Where appropriate, the order may be reshipped after additional shipping charges are paid.

Alternatively, an eligible refund may be issued according to our Return & Refund Policy, less non-refundable shipping or carrier charges where permitted by law.

10. Lost Packages

If tracking indicates that a package appears to be lost, please contact us.

We may investigate the shipment with the carrier and determine an appropriate solution.

Depending on the circumstances, this may include a replacement or refund where applicable.

11. Damaged Packages

Please inspect your order upon delivery.

If the package or product arrives damaged, contact us as soon as possible and provide:

Your order number
Photographs of the damaged product
Photographs of the packaging
A description of the issue

Please keep the product and original packaging until the claim has been reviewed.

Eligible damaged products will be handled according to our Return & Refund Policy.

12. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur because of circumstances outside our reasonable control, including: