Terms of service

Terms of Services

Last updated: August 31, 2026

Welcome to ZEDANU. These Terms of Services govern your use of our website and your purchase of products from ZEDANU. By accessing our website, placing an order, or using our services, you agree to these Terms.

Throughout these Terms, “we,” “us,” and “our” refer to ZEDANU.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement or have the permission of a parent or legal guardian where required.

You may not use our website, products, or services for any unlawful or unauthorized purpose, nor may you attempt to interfere with the security or operation of our website.

2. Our Products

ZEDANU offers handcrafted wooden home décor, jewelry and keepsake boxes, serving trays, baskets, accessories, gifts, and other products.

We make every reasonable effort to accurately display product colors, dimensions, materials, designs, and finishes. However, colors may appear differently depending on your screen or device.

Natural & Handcrafted Variations

Many ZEDANU products are individually handcrafted from natural wood. Variations in wood grain, color, texture, tone, carving, pattern, dimensions, and finish are natural characteristics of handcrafted products.

These variations make each piece unique and are not considered defects.

3. Product Availability

All products are subject to availability. We reserve the right to discontinue or modify products and limit quantities at any time.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative or issue a refund for the unavailable item.

4. Pricing

Prices are displayed in the applicable currency on our website and may change without notice.

Applicable taxes, shipping costs, customs duties, or other charges may be added during checkout or charged separately depending on the destination.

We reserve the right to correct genuine pricing or product-information errors.

5. Orders

By placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

We reserve the right to refuse or cancel an order where reasonably necessary, including because of product unavailability, payment problems, incorrect pricing, suspected fraud, shipping restrictions, or errors affecting the order.

If we cancel an order after receiving payment, the applicable amount will be refunded.

6. Payments

Payments are processed using the payment methods available during checkout.

You agree to provide valid and authorized payment information. Availability of particular payment methods may vary by country or transaction.

7. Shipping & Delivery

Estimated shipping and delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, holidays, or incorrect delivery information.

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping Policy for additional information.

8. International Orders

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Where these charges are not collected during checkout, the recipient may be responsible for paying them, subject to applicable law.

9. Returns, Refunds & Exchanges

Returns, refunds, exchanges, cancellations, and damaged or defective products are handled according to our Return & Refund Policy.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

10. Intellectual Property

Unless otherwise stated, all ZEDANU website content—including our name, branding, logos, photographs, product images, graphics, designs, videos, written content, and other original materials—is owned by or licensed to ZEDANU.

You may not copy, reproduce, distribute, modify, commercially exploit, or republish our protected content without authorization.

11. Reviews & Customer Content

If you submit a product review, photograph, testimonial, comment, or other content, you confirm that you have the right to submit it.

Submitted content must not be unlawful, misleading, defamatory, offensive, fraudulent, or infringe the rights of another person.

We may use customer-submitted content for our website and marketing where we have the appropriate rights or permission to do so.

12. Third-Party Services

Our store may use third-party services including Shopify, payment processors, shipping providers, analytics services, and social-media platforms.

These third parties may have their own terms and privacy policies. ZEDANU is not responsible for third-party websites or services except where required by applicable law.

13. Prohibited Uses

You may not use our website to:

Conduct fraudulent or unlawful activities.
Introduce viruses, malware, or harmful code.
Attempt unauthorized access to our systems.
Interfere with website security or functionality.
Impersonate another person.
Infringe intellectual-property or other legal rights.
Collect or misuse information unlawfully.

We reserve the right to restrict access where these Terms are violated.

14. Accuracy of Information

We make reasonable efforts to ensure information on our website is accurate and current. However, occasional errors may occur regarding descriptions, prices, availability, promotions, shipping, or other information.

We reserve the right to correct errors and update information where permitted by law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, ZEDANU will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability or statutory consumer rights where doing so would be prohibited by law.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, stored, and shared.

17. Changes to These Terms

We may update these Terms periodically to reflect changes to our website, products, business practices, or legal requirements.

The latest version will always be published on this page with the applicable revision date.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

19. Governing Law

These Terms are governed by the laws applicable to the legal entity operating ZEDANU, subject to any mandatory consumer-protection laws that apply to customers in their respective jurisdictions.